Shipping and Returns

ORDERING

  • Do you ship Internationally?  Yes.  However, you are responsible for any additional fees(custom, VAT, handling, etc.) charged by your country.
  • SHIPPING AND FULFILLMENT
  • When Available, Flat Rate Shipping valid for United States, United States Territories, and APO/FPO addresses, unless otherwise advertised(promotion). Eligible customers must select option during checkout in order to receive shipping. Offer not applied to expedited shipping methods. Offer is non-transferable and subject to change without notice.

 

  • What are your shipping methods?   We use United States postal shipping for most products, which takes 5 - 15 business days once your order has been shipped. It will take 3-6 business days to process order before shipping.  (we often see shipping times go much quicker, but it's best to expect the 5-15 day window so that you can plan to order in plenty of time).  
  • How long does it take to receive products?  Please allow up to 3-6 business days for processing.  Then another 5-15 business days for Shipping US.  Other countries may take up to 30 days. Tracking will be sent to you if available for your country.
  • Do you accept rush orders?   We are not able to accept rush orders at this time.
  • How are shipping & processing costs figured?   Our fees have been calculated based on the figures provided by the printers that we use and vary by location.
  • How are the products made?   We use various vendors in US and overseas.
  • How are the product artwork created? All artwork is drawn and created by me.  Some products are located on our Zazzle.com site Cocoacutie. Products are also available through our Esty Shop, Facebook Shop, Instagram and on Pinterest.  If you see our products for sell anywhere else, they are fake. We are also located in Charlotte Metro Area at Happy Kat's Candles & Gifts in Northlake Mall in Charlotte, NC.   
  • Do you offer giftwrapping?   We do not offer that at this time but we do have gift wrapping paper you can purchase.

CANCELLATIONS AND RETURNS

  • How do I change or cancel my order? You may change or cancel your order as long as the order has not been processed and/or shipped. We are quick on our end, so if you need to cancel, please let us know quickly! If the order has been processed and/or shipped, we CANNOT cancel the order.
  • What is your refund policy? Returns must be made within 21 days of receiving products. ONLINE PURCHASES MUST BE RETURNED VIA ONLINE STORE, COCOACUTIE.COM, DO NOT TAKE TO STORE.
  • CUSTOM ITEMS CANNOT BE RETURNED.
  • We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge.  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not*, minus shipping charges. *Due to the nature of Gift Wrap Sheets, they CANNOT be returned. Any product you return must be in the same condition you received it (unopened, unworn, unwashed, unaltered, no stains and free of damage by customer) and in the original packaging. If not, it cannot be returned.  You will be responsible for any additional shipping charges.