SHIPPING AND FULFILLMENT
- Do you ship Internationally? Yes. However, you are responsible for any additional fees(custom, VAT, handling, etc.) charged by your country.
- When Available, Flat Rate Shipping or Free Shipping is offered valid for United States, United States Territories, and APO/FPO addresses, unless otherwise advertised(promotion). Eligible customers must select option during checkout in order to receive standard shipping. Offer not applied to expedited shipping methods. Offer is non-transferable and subject to change without notice. For Free Shipping with certain dollar amount purchase, rates may be higher for Alaska, Hawaii, and non-continental US territories and islands. (Ex. Free with $75 purchase for Continental US, but for non continental US, it will be Free with $100 purchase.) Flat Rate Shipping applies only to Continental United States.
- What are your shipping methods? Due to the Coronavirus, COVID-19, Delays will be seen on some products, ship times will be longer than the normal 5-10 days. We use United States postal shipping for most products, which takes 5 - 10 business days once your order has been shipped. All products are made-to-order. It will take 3-6 business days to process order before shipping. (we often see shipping times go much quicker, but it's best to expect the 5-10 day window so that you can plan to order in plenty of time). Some products take longer than others to ship and process, so you may receive 2 or more shipments in same order depending on what was purchased.
- How long does it take to receive products? Due to the Coronavirus, COVID-19, Delays will be seen on some products, ship times will be longer than the normal 5-10 days. All products are made-to-order. Please allow up to 3-6 business days for processing. Then another 5-10 business days for Shipping US. Other countries may take up to 30 days. Tracking will be sent to you if available for your country.
- Do you accept rush orders? We are not able to accept rush orders at this time.
- Do you accept expedited shipping? Due to the Coronavirus, COVID-19, Delays will be seen on some products, ship times will be longer than the normal 5-10 days. Yes.
- How are shipping & processing costs figured? Our fees have been calculated based on the figures by the printers that we use and vary by location.
- Tracking Shipment- Allow up to 48 hours to update to show tracking status after item has shipped. A lot of times, USPS picks up packages, but doesn't immediately update tracking.
- How do I change or cancel my order? You may change or cancel your order as long as the order has not been processed and/or shipped. We are quick on our end, so if you need to cancel, please let us know quickly! If the order has been processed and/or shipped, we CANNOT cancel the order.