Returns & Exchanges

RETURNS & EXCHANGES

  • Contact customerservice@cocoacutie.com for any returns or exchanges.
  • Returns and exchanges must be made within 21 days of receiving products.  Any product you return or exchange must be in the same condition you received it (unopened, unworn, unwashed, unaltered, no stains and free of damage by customer) and in the original packaging. If not, it cannot be returned.  You will be responsible for any additional shipping charges. Custom items cannot be returned or exchanged.
  • Send in your item(s) using the postage-paid U.S. return label. Your return is usually processed within 10-14 business days.
  • ONLINE PURCHASES MUST BE RETURNED VIA ONLINE STORE, COCOACUTIE.COM, DO NOT TAKE TO STORES.
  • CUSTOM ITEMS CANNOT BE RETURNED OR EXCHANGED..
  • We stand behind the quality our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge.  If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not*, minus shipping charges. CUSTOM ITEMS CANNOT BE RETURNED OR EXCHANGED.