SHIPPING AND PROCESSING
OUR PRODUCTS ARE MADE TO ORDER AND SENT TO OUR MANUFACTURERS BY 11:59PM EST THE DAY OF YOUR ORDER, CANCELLATION FEE IS 10% OF TOTAL ORDER IF CANCELLED FOR NON-PERSONALIZED ITEMS.
PERSONALIZED ITEMS ARE FINAL SALE AND NOT REFUNDABLE.
Most of Our Products are Made to Order. PRODUCTS TAKE UP TO 3 WEEKS FOR PROCESSING AND SHIPPING. SHIPPING DELAYS MAY OCCUR. FOR PURCHASES REMOTE AREAS(including Islands and APO/FPO), MAY TAKE UP TO 30-45 DAYS.
FOR COUNTRIES OUTSIDE US, CUSTOM, VAT, AND OTHER FEES MAY BE INCURRED. WE ARE NOT RESPONSIBLE FOR THOSE FEES.
EXPRESS SHIPPING IS AVAILABLE FOR ADDITIONAL CHARGE. Made to Order Face Masks DO NOT SHIP EXPRESS.
Most of Cocoa Cutie's products are made-to-order. We use a few different manufactures to create our products domestically and internationally. My manufacturers and shippers have had in an effort to comply with the new cleaning standards, compliance, and recommendations of the CDC and WHO have had to alter their manufacturing and shipping procedures.
SHIPPING AND FULFILLMENT
Most of Our Products are Made-to-Order. PLEASE SEE UPDATED SHIPPING AND PROCESSING NOTICES BELOW IN RED!! Please check out Ready Ship and Gift Card Options for quicker shipping.
- Do you ship Internationally? Yes. However, you are responsible for any additional fees(custom, VAT, handling, etc.) charged by your country.
- When Available, Flat Rate Shipping or Free Shipping is offered valid for United States, United States Territories, and APO/FPO addresses, unless otherwise advertised(promotion). Eligible customers must select option during checkout in order to receive standard shipping. Offer not applied to expedited shipping methods. Offer is non-transferable and subject to change without notice. For Free Shipping with certain dollar amount purchase, rates may be higher for Alaska, Hawaii, and non-continental US territories and islands. (Ex. Free with $75 purchase for Continental US, but for non continental US, it will be Free with $100 purchase.) Flat Rate Shipping applies only to Continental United States.
- What are your shipping methods? Due to the Coronavirus, COVID-19, Shipping and Processing Delays may occur. We use United States postal shipping for most products, which takes 7 - 20 business days once your order has been shipped. For EXPRESS SHIPPING DHL or UPS or PRIORITY MAIL is used, EXPRESS SHIPPING is 3-7 days. Please see advised Due to COVID-19! All products are made-to-order. It will take 5-7 business days to process order before shipping. Some products take longer than others to ship and process, so you may receive 2 or more shipments in same order depending on what was purchased.
- How long does it take to receive products? Due to the Coronavirus, COVID-19, Shipping and Processing Delays may occur. All products are made-to-order. Please allow up to 5-7 business days for processing. Then another 7-20 business days for Shipping US. Other countries may take up to 30 days. Tracking will be sent to you if available for your country.
- Do you accept rush orders? We are not able to accept rush orders at this time.
- Do you accept expedited shipping? At this time expedited shipping has been suspended, as do to COVID-19, we cannot guarantee expedited shipping in time.Yes.
- How are shipping & processing costs figured? Our fees have been calculated based on the figures by the printers that we use and vary by location.
- Tracking Shipment- Allow up to 48 hours to update to show tracking status after item has shipped. A lot of times, USPS picks up packages, but doesn't immediately update tracking.
- How do I change or cancel my order? You may change or cancel your order as long as the order has not been processed and/or shipped. We are quick on our end, so if you need to cancel, please let us know quickly! If the order has been processed and/or shipped, we CANNOT cancel the order. Due to the Coronavirus, COVID-19, Delays may be seen. We CANNOT offer any refunds to you until your order has been delivered.