Shipping/Processing-COVID-19 NOTIFICATION-PLEASE READ
PILLOWS, BLANKETS, TOTE BAGS, COTTON TEES, BABY BODYSUITS, MUGS, AND MIRRORS, AVERAGE SHIPPING/PROCESSING 2 WEEKS. However, Due to COVID-19, Shipping Delays still may occur.
ALL BACKPACKS, TRAVEL BAGS, PURSES AND LUNCH TOTES WILL BE DELAYED AT 3+ WEEKS. FACE MASKS TEMPORARILY UNAVAILABLE.
DUE TO COVID- 19 PLEASE ALLOW 2-4 WEEKS. For faster shipping, please look at Quick Ship or Gift Card Options.
Most of Cocoa Cutie's products are made-to-order. We use a few different manufactures to create our products domestically and internationally. My manufacturers and shippers have had in an effort to comply with the new cleaning standards, compliance, and recommendations of the CDC and WHO have had to alter their manufacturing and shipping procedures.
Processing times are taking 2-4 times longer and/or shipping times are taking longer as well regardless of what product or manufacturer.
SHIPPING AND FULFILLMENT
Most of Our Products are Made-to-Order. PLEASE SEE UPDATED SHIPPING AND PROCESSING NOTICES BELOW IN RED!! Please check out Quick Ship and Gift Card Options for quicker shipping.
- Do you ship Internationally? Yes. However, you are responsible for any additional fees(custom, VAT, handling, etc.) charged by your country.
- When Available, Flat Rate Shipping or Free Shipping is offered valid for United States, United States Territories, and APO/FPO addresses, unless otherwise advertised(promotion). Eligible customers must select option during checkout in order to receive standard shipping. Offer not applied to expedited shipping methods. Offer is non-transferable and subject to change without notice. For Free Shipping with certain dollar amount purchase, rates may be higher for Alaska, Hawaii, and non-continental US territories and islands. (Ex. Free with $75 purchase for Continental US, but for non continental US, it will be Free with $100 purchase.) Flat Rate Shipping applies only to Continental United States.
- What are your shipping methods? Due to the Coronavirus, COVID-19, Shipping and Processing Delays will be seen on most of our products.We use United States postal shipping for most products, which takes 5 - 10 business days once your order has been shipped. Please be advised Due to COVID-19, some of our manufacturers are taking 7-15 business days to create/process our products! All products are made-to-order. It will take 3-6 business days to process order before shipping. (we often see shipping times go much quicker, but it's best to expect the 5-10 day window so that you can plan to order in plenty of time). Some products take longer than others to ship and process, so you may receive 2 or more shipments in same order depending on what was purchased.
- How long does it take to receive products? Due to the Coronavirus, COVID-19, Shipping and Processing Delays will be seen on most of products. All products are made-to-order. Please allow up to 3-6 business days for processing. Then another 5-10 business days for Shipping US. Other countries may take up to 30 days. Tracking will be sent to you if available for your country.
- Do you accept rush orders? We are not able to accept rush orders at this time.
- Do you accept expedited shipping? At this time expedited shipping has been suspended, as do to COVID-19, we cannot guarantee shipping in time.Yes.
- How are shipping & processing costs figured? Our fees have been calculated based on the figures by the printers that we use and vary by location.
- Tracking Shipment- Due to COVID-19, shipping companies HAVE NOT been updating tracking number! We can give you the tracking number for your order, however, please be advised it may not be up to date. Allow up to 48 hours to update to show tracking status after item has shipped. A lot of times, USPS picks up packages, but doesn't immediately update tracking.
- How do I change or cancel my order? You may change or cancel your order as long as the order has not been processed and/or shipped. We are quick on our end, so if you need to cancel, please let us know quickly! If the order has been processed and/or shipped, we CANNOT cancel the order. Due to the Coronavirus, COVID-19, Delays will be seen on most of our products. We CANNOT offer any refunds to you until your order has been delivered.