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FAQ

    • How are the product artwork created? All artwork is drawn and created by me, Denise, the artist and owner.  Products are also available through our Esty Shop, Facebook Shop, Instagram, Pinterest, and on our sister company site activecutie.com.  If you see our products for sell anywhere else, they are fake. We are also located in Charlotte Metro Area at Happy Kat's Candles & Gifts in Northlake Mall in Charlotte, NC and at select stockists.
    • How are the products made?   All products are made-to-order. We use various printer vendors in US and overseas.  
    • Do you offer giftwrapping?   We do not offer that at this time but sometimes we do have gift wrapping paper you can purchase.
    • Do you do wholesale? Please contact us at denise@activecutie.com for wholesale inquiries.
    • SHIPPING AND FULFILLMENT

      • Do you ship Internationally?  Yes.  However, you are responsible for any additional fees(custom, VAT, handling, etc.) charged by your country. 
      • Free Shipping- Free Shipping refers to Standard US shipping for US states and territories unless noted. Eligible customers must select option during checkout in order to receive standard shipping. Offer not applied to expedited shipping methods. Offer is non-transferable and subject to change without notice.  For Free Shipping with certain dollar amount purchase, rates may be higher for Alaska, Hawaii, and non-continental US territories and islands. (Ex. Free with $75 purchase for Continental US, but for non continental US, it will be Free with $100 purchase.) 
      • What are your shipping methods?   We use United States postal shipping for most products, which takes 10 - 15 business days once your order has been shipped. All products are made-to-order. It will take 5-7 business days to process order before shipping.  (Some products take longer than others to ship and process, so you may receive 2 or more shipments in same order depending on what was purchased. Shipping- Alaska, Hawaii, US Territories and APO/FPO- Please be advised shipping may be longer than 10-15 business days.  Shipping may take 10-25 days.
      • How long does it take to receive products?  All products are made-to-order. Please allow up to 4-7 business days for processing(make order).  Then another 10-15 business days for Shipping US, Canada, UK, and select European Countries.  Other countries may take 30-45 days. Tracking will be sent to you if available for your country.  
      • Do you accept rush orders?   We are not able to accept rush orders at this time.
      • Do you accept expedited shipping?   Yes, however, please be advised processing times CANNOT BE EXPEDITIED.
      • How are shipping & processing costs figured?   Our fees have been calculated based on the figures by the printers that we use and vary by location.
      • Tracking Shipment- Allow up to 48 hours to update to show tracking status after item has shipped.  A lot of times, USPS picks up packages, but doesn't immediately update tracking. 

        CANCELLATIONS

        • How do I change or cancel my order? Our products are made to order and are sent to our manufacturers by 11:59PM EST the day of your order. Cancellation Fee is 10% of Total Order if cancelled for NON-PERSONALIZED items that are in production. PERSONALIZED ITEMS ARE FINAL SALE AND CANNOT BE CANCELLED ONCE IT HAS BEEN SENT TO PRODUCTION.